Book online any time. Our online booking is open 24 hours a day, including when the hospital is closed.

Prefer to talk to someone? Call us on (604) 770-4346 during our open hours, or email info@northvanpethospital.com and our Client Care Team will get back to you.

Can new clients book online?

We are not taking on new clients at this time, so new client bookings are not available. Existing clients can continue to book online as usual.

What can I book online?

A range of appointment types can be booked online. If you are not sure which one fits your pet, call us on (604) 770-4346 and our Client Care Team will book the right one for you.

How long is an appointment?

Most appointments run about an hour, though it varies with the type of visit. We will let you know what to expect when you book.

Do you take walk-ins?

Yes, we welcome walk-ins. We do recommend booking ahead where you can, so we can be sure a veterinarian is on that day and see your pet without a long wait.

What if I need to change or cancel?

Please give us at least 24 hours’ notice so we can offer the time to another pet who needs it.

What should I bring to a first visit?

Your pet’s records from any previous veterinarian, a note of anything your pet is currently taking, and any recent test results. It also helps to jot down any changes you have noticed in your pet’s appetite, behaviour or activity.

Our hours

Monday 8:30am to 5:30pm
Tuesday 8:30am to 5:30pm
Wednesday 8:00am to 8:00pm
Thursday 8:30am to 5:30pm
Friday 8:30am to 5:30pm
Saturday 8:30am to 5:30pm
Sunday closed
Statutory holidays closed