Existing clients can request a refill for their pet online, any time. A veterinarian reviews and approves every request before it is filled.

How to request a refill

The fastest way is through your client portal. It is open 24 hours a day, including when the hospital is closed.

You can also call us on (604) 770-4346 during our open hours, or email info@northvanpethospital.com with your name, your pet’s name, and what you need refilled.

What happens next

One of our veterinarians reviews your request. Requests that come in while we are closed are reviewed on the next day we are open. We will contact you as soon as your refill is ready to collect.

Before we can approve a refill

• Your pet needs to be a current patient of North Vancouver Pet Hospital.
• One of our veterinarians reviews and approves every request.
• Your pet needs to have been examined by us within the last 12 months, following CVBC guidelines. If your pet is overdue, we will ask you to book an exam first.
• Some items are controlled under provincial and federal rules and have stricter requirements. Our team will tell you if that applies to your request.

Food and vet-authorized diets

Order these through our online store and have them delivered to your door.

Questions

Call us on (604) 770-4346 during our open hours and our Client Care Team will help.